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Frequently Asked Questions
Welcome to Orthomol USA's FAQ page. Below you'll find answers to the most
common questions about our products, orders, and policies..
Orthomol offers high-quality, scientifically developed nutritional supplements tailored to support health across life stages and needs—from immune support to beauty, vitality, and performance.
All Orthomol supplements are developed and manufactured in Germany, adhering to strict quality and meeting ISO 22000 food safety standards.
As dietary supplements, Orthomol products are regulated under the FDA's Dietary Supplement Health and Education Act (DSHEA). They are not intended to diagnose, treat, cure, or prevent any disease.
Some combinations are safe, but we recommend consulting your healthcare provider before taking multiple supplements simultaneously.
Orders & Shipping
We currently ship within the United States. We do not offer international shipping at this time.
Orders are typically processed within 1–2 business days. Standard shipping takes 3–5 business days, depending on your location.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account to view order status.
Please contact our support team at customerservice@wuensche.us within 14 days of receiving your order. Be sure to include your order number and photos of the issue when possible.
Returns & Refunds
Due to the nature of our products, we generally do not accept returns unless the item is defective or an error was made in your order. Please reach out to our team to review your case.
Still have questions?
Email us at customerservice@wuensche.us and our team will get back to you within 1–2 business days.